Troubleshooting

Please refer to the list below if you encounter any problems when using your phone. If you tried but the problem has not been solved, contact a qualified Meridian Mobile dealer or your local maintenance center immediately.

Your display prompts Enter PIN Code:

Enter the valid PIN code for your SIM card. If you do not know this code, contact your network service operator immediately.

Your display prompts Enter PUK Code:

If you enter the PIN code incorrectly three times in a row, your SIM card will be locked. In this case, you have to enter the PUK code to unlock your SIM card. Please contact your network service operator immediately.

Your phone prompts Insert SIM card

Make sure that your SIM card is correctly installed. Check whether your SIM card works normally. This message may indicate that your SIM card is defective or damaged. In this case, contact your network service operator.

Your phone prompts Out of Service Area or Network Failure:

Check your signal strength indicator. If the indicator shows no signal, you may be in a basement or a building corner not covered by your wireless network. Move to another location where the signal is strong enough. There is another possibility: you may be in an area not covered by your wireless network. You may ask your network service operator to inform you of the network coverage.

The sound is of poor quality, or there is echo or noise, making it difficult to call:

Hang up the call, and dial again. Your network service operator may provide you with a better link when you retry.

Standby Time Drops:

If the signal is weak, your mobile phone has to search for the signal for a longer time. This is a possible cause. When you do not want to answer calls, you may power off your phone temporarily. Or, your battery has been used for a long time and has worn out. In this case, you have to buy a new battery.

Your phone cannot be powered on：

Check your battery charge level. If necessary, recharge your battery.
You may try to power on your phone during the recharging. If your mobile phone has been put aside for a long time, the battery may be over discharged. In this case your phone cannot be powered on, even if the battery has been recharged for a relatively long time. You have to be patient, waiting for the recovery of your battery charge level.

You cannot send a message:

Check the number setting related to your messaging service center.
You may forget to subscribe the SMS service. Or the recipient number is not available. Another possible reason is that your local network service operator does not support this service.

The battery cannot be recharged

There are three possible reasons. One is that your charger is defective.
In this case, you have to contact your local Meridian Mobile dealer or service center. The second possible reason is related to the charging environment temperature. You can move to another environment.
Another possible reason is poor connection. Check your charger plug connection.

You cannot Add New Entry to your Phonebook

There is no free space available for adding a new phonebook entry.
Delete some outdated entries.

You can not choose some feature

You have not subscribed corresponding service or your local network service operator does not support this feature. Contact your local Meridian Mobile dealer, qualified maintenance center or your network service operator.