Samsung GT-B5702: Troubleshooting

Samsung >> Samsung GT-B5702 >> Troubleshooting

Troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.

While using your phone, the following messages may appear:

Message	Try this to solve the problem:
Please insert SIM card	Ensure that the SIM card is installed correctly.
Phone lock	When the phone lock feature is enabled, you must enter the password you set for the phone.
Slot 1 Enter PIN/ Slot 2 Enter PIN	When using the phone for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM card. You can disable this feature by using the PIN lock menu.
Slot 1 Enter PUK/ Slot 2 Enter PUK	Your SIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

Your phone displays “Network unavailable” or “Network error.”

• When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
• You cannot access some options without a subscription. Contact your service provider for more details.

You enter a number, but the call is not dialled.

• Ensure that you have pressed [].
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number.

Another caller cannot reach you.

• Ensure that your phone is turned on.
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number.

Another caller cannot hear you speaking.

• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If using a headset, ensure that it is properly connected.

The phone beeps and the battery icon flashes.

Your battery is low. Recharge or replace the battery to continue using the phone.

The audio quality of the call is poor.

• Ensure that you are not blocking the phone’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

You select a contact to call, but the call is not dialled.

• Ensure that the correct number is stored in the contact list.
• Re-enter and save the number, if necessary.

The battery does not charge properly or sometimes the phone turns itself off.

• The battery terminals may be dirty. Wipe both gold-colored contacts with a clean, soft cloth and try charging the battery again.
• If the battery will no longer charge completely, dispose of the old battery properly and replace it with a new battery.

Your phone is hot to the touch.

When you use several applications at once, your phone requires more power and may heat up.
This is normal and should not affect your phone’s lifespan or performance.