If any problem occurs in your phone, please refer to the help information in
the table below.
If the problem continues, contact the dealer.
| Problem |
Possible Causes |
Solutions |
| Unable to switch on |
 Is the battery power low? |
Charge the battery. |
| Do you press End key for adequate time? |
Press End key for over 2 seconds. |
| Is the battery inserted correctly? |
Insert the battery correctly. |
| Unable to make a call |
Is the phone outside of the service area? |
Move to a place where signal can be received strongly. |
| Is the phone number correct? |
Check that the number is correct. |
| Communication interrupted suddenly |
Are you in a place with weak signal? |
Move to a place with strong signal. |
| Is there any object around that obstructs signal transmission? |
Go to another place. |
| Are you moving in high speed during conversation? |
The signal will interrupt when the phone switch between 2 cell
station.
Please move in low speed. |
| Unable to charge the battery |
Is the charger plugged to the phone correctly? |
Plug the charger to the phone correctly. |
| Is the power cable of the charger disconnected from the socket? |
Check the connection. |
| Is the battery too old? |
Contact the seller to replace the phone with a new battery. |
| Insert the SIM card |
Do you insert the SIM card correctly? |
Please insert the SIM card correctly. |
| Is the SIM card connector dirty? |
Please clean the SIM card. |
| Is the SIM card damaged? |
Please check the SIM card and return it to the service provider. |
