| Trouble |
Possible reasons |
| The phone cannot be switched on |
1. Any power in the battery?
2. Is the battery installed properly? |
| Bluetooth cannot be used |
1. Make sure the function of Bluetooth in your mobile phone is
starting up.
2. Ensure Bluetooth is on and paring is finished between Buletooth & the
mobile phone.
3. Ensure the Bluetooth is established before you receive a call. |
| Battery cannot be charged |
1. Check if the charger is connected with the phone correctly.
2. Is the battery usable? The performance of the battery will be
degraded after used for several years.
3. Is the battery over discharged? The phone needs to be connected to
the charger for a while before it can be charged. |
| Fail to register to the network |
1. The signal is too weak or there may be some radio interference
round. Check the signal strength meter on the screen to see whether
vertical lines are not displayed.
2. Is the SIM card installed properly, poorly contacted or damaged? If
the SIM card is damaged, please ask your network operator for
replacement. |
| Can not call out |
1. Is the SIM card registered in the network? Check if the screen
displays the name of the network operator.
2. Is call barring enabled?
3. Calling prohibited due to call charges not paid?
4. Have you enabled the function of FDN?
5. Have you selected line 2?But your network operator doesn't provide
this service. |
| Cannot call in |
1. Is the SIM card registered in the network?
2. Incoming call prohibited due to call charges not paid?
3. Is call diverting enabled?
4. Is the "Bar incoming call" function in call barring enabled? |
| Unable to set functions |
The network operator doesn’t support, or requires registration.
Please contact the network operator. |
| PIN locked |
Input the PUK code supplied with the SIM card to unlock or contact
the network operator. |
| PIN2 locked |
Input the PUK2 code supplied with the SIM card to unlock or contact
the network operator. |
| Call charge meter invalid |
No metering pulse is transmitted. Please contact your network
operator. |
| SIM error |
1. SIM card is dirty. Clean it.
2. Reinstall the SIM card.
3. SIM card is damaged. Replace it. |
| Photo taken is too dark |
1. Brightness setting is low.
2. Ambient environmental light is too dark. |
| Photo taken is too blurred |
1. The object taken is moving.
2. The phone is slightly shaken at the moment of shutter pressing. |
| Photo taken is distorted |
The main object taken might be too close. |
| Music cannot be played |
1. Is the format of the downloaded song not supported by the phone?
Such as mmf format.
2. Has the downloaded song already been deleted? And the song name is
still in the file folder. You need to update the playback list for
confirmation.
3. Is the downloaded song under the Phone:/My music (or in memory card)?
Only when the downloaded song is put under this directory (or in memory
card) can it be played in the music player. |
